unagame Frequently Asked Questions

The minimum age to play on unagame is 21+ years old, in strict compliance with PAGCOR regulations governing online gaming in the Philippines. Age is verified during the KYC process. Any account found to belong to a player under 21 will be immediately closed and any deposits returned. This is a non-negotiable legal requirement — not a guideline.

KYC (Know Your Customer) verification on unagame requires you to submit a valid Philippine government-issued ID — such as a PhilSys National ID, Passport, Driver's License, or UMID — along with a selfie holding that ID. Upload these documents from your Account Settings under the Verification section. Most KYC reviews are completed within 24 hours. Verification is required before your first withdrawal.

No. unagame strictly allows only one account per player. Creating duplicate accounts — regardless of the email, mobile number, or payment method used — is a violation of our Terms and Conditions and will result in all associated accounts being suspended and balances forfeited. If you have trouble accessing your existing account, contact our 24/7 support team for assistance.

If you've forgotten your unagame password, click the "Forgot Password" link on the login page and enter your registered email address. You'll receive a password reset link within a few minutes. If you no longer have access to your registered email, contact unagame's support team via live chat and our agents will assist you with identity verification to recover your account.

You can request account closure at any time by contacting the unagame support team via live chat or by emailing [email protected]. Before closure, any remaining balance (subject to withdrawal eligibility and completed KYC) will be processed back to your registered payment method. Account closure is typically processed within 48 hours of a confirmed request.

Depositing via GCash on unagame is fast and straightforward. Log in to your account, go to the Cashier section, select GCash as your deposit method, enter your desired amount, and confirm. You'll be redirected to a secure GCash payment page where you authorize the transaction with your GCash MPIN. Deposits are credited to your unagame balance almost instantly — usually within seconds.

The minimum deposit on unagame is ₱100 for most payment methods, including GCash and Maya. This low entry point makes unagame accessible to casual Filipino players who want to enjoy slots, bingo, or keno without committing a large amount. Some payment methods may have slightly different minimums — always check the Cashier section for the most current limits.

GCash withdrawals on unagame are among the fastest available, typically completing within 5 to 15 minutes after approval. Processing times may vary slightly during peak hours or if additional verification is required. Bank transfers to BPI, BDO, or Metrobank generally take 1 to 3 banking days. All withdrawals require completed KYC verification before they can be processed.

unagame does not charge fees on standard deposits or withdrawals. However, your payment provider — GCash, Maya, BPI, BDO, or Metrobank — may apply their own transaction fees depending on your account type and the transfer amount. We recommend checking your e-wallet or bank's fee schedule for full details. Crypto withdrawals via USDT may also be subject to network fees.

unagame supports a wide range of Philippine-friendly payment methods, including GCash, Maya (formerly PayMaya), BPI, BDO, Metrobank, Coins.ph, and USDT (crypto). This broad selection ensures that Filipino players across Luzon, Visayas, and Mindanao can deposit and withdraw conveniently using the method they're most comfortable with.

Withdrawal delays can occur for a few reasons: your KYC verification may still be pending, the withdrawal amount may have triggered a routine security review, or there may be delays on the side of your bank or e-wallet provider. If your GCash or Maya withdrawal hasn't arrived within 30 minutes, or a bank transfer within 3 business days, contact unagame support with your transaction reference number.

unagame features a large library of slot games including popular JILI slots titles, which are hugely popular among Filipino players for their engaging themes, bonus features, and generous RTPs. You'll also find classic 3-reel slots, video slots, jackpot slots, and themed games inspired by Filipino culture and local festivals. The Fruit Shop section on unagame features fruit-themed slot games especially loved by casual players.

Yes, unagame is fair. All RNG (random number generator) based games on the platform use independently certified random number generation software, ensuring completely unpredictable and unmanipulated outcomes on every spin or game round. As a PAGCOR-regulated platform, unagame is also subject to regular audits and compliance checks. Players can check the RTP (return to player) percentage for any game directly in the game information panel.

Absolutely. unagame is fully optimized for mobile browsers on both Android and iOS devices. You don't need to download a separate app — simply open unagame.win in your mobile browser (Chrome, Safari, or any browser of your choice) and the platform automatically adapts to your screen size. All games, including slots, bingo, keno, and the casino lobby, are fully playable on mobile.

Yes. The unagame Casino section includes live dealer games where you play against real human dealers streamed in high definition. Available live casino games include Live Baccarat, Live Roulette, Live Blackjack, and various Dragon Tiger and Sic Bo variants — all accessible from the unagame Casino lobby. Live casino games are ideal for players who want the atmosphere of a land-based casino from their phone or laptop.

RTP (Return to Player) is a percentage indicating how much a slot game pays back to players over a large number of spins. A slot with 96% RTP theoretically returns ₱96 for every ₱100 wagered over time — the remaining 4% is the house edge. Higher RTP generally means better long-term value for the player. On unagame, each slot's RTP is displayed in the game's information panel before you start playing.

unagame offers a welcome bonus for new players upon their first qualifying deposit. The exact bonus amount and structure are displayed on the Promotions page of your account at the time of registration, as these offers are updated regularly. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before any winnings from the bonus become withdrawable.

Wagering requirements (also called rollover or turnover requirements) specify how many times you must bet a bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Each promotion on unagame has its own specific wagering requirements, which are clearly stated in the individual bonus terms.

Yes, most bonuses on unagame have an expiry period, typically ranging from 7 to 30 days from the date the bonus is credited to your account. If you don't meet the wagering requirements before the bonus expires, the remaining bonus amount and any associated winnings are forfeited. Always check the expiry date in your Bonus Wallet section and the specific terms listed with each promotion.

Yes. unagame rewards loyal players through a tiered VIP program where you earn points based on your real-money wagers. As you accumulate points, you progress through VIP levels — each unlocking better benefits including higher withdrawal limits, dedicated account managers, exclusive reload bonuses, and priority customer support. VIP players in the Philippines also receive invitations to special events and tournaments.

Bonuses on unagame may not credit automatically if the minimum qualifying deposit amount was not met, if the promotion code (where required) was not entered correctly, or if the promotion has already expired or reached its maximum claims. If you believe a bonus should have been credited after meeting all conditions, contact unagame support with your deposit receipt and the promotion details — our team will review and resolve it promptly.

Yes. unagame operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR), the Philippine government body that regulates all gaming activities in the country. PAGCOR licensing means unagame is legally authorized to offer online gaming services to eligible Filipino players, is subject to regular regulatory audits, and is held to strict player protection and anti-money laundering standards.

To set deposit limits, log in to your unagame account, go to Account Settings, and select the Responsible Gaming section. From there, you can set daily, weekly, or monthly deposit limits. Limits take effect immediately when reduced. If you want to increase an existing limit, a 7-day cooling-off period applies before the increase takes effect — this is a deliberate safeguard to prevent impulsive decisions.

Self-exclusion requests can be made via your Account Settings under the Responsible Gaming section, or by contacting unagame support directly at [email protected]. Self-exclusion is processed within 24 hours. The minimum exclusion period is 6 months, with permanent exclusion also available. Once active, your account is blocked, deposits are not accepted, and you are removed from all marketing communications. Self-exclusion cannot be reversed during the elected period.

If you're concerned that gaming is becoming a problem, unagame encourages you to use our responsible gaming tools immediately: set deposit limits, activate a cooling-off period, or request self-exclusion. You can also contact our 24/7 support team — our agents are trained to assist players experiencing gaming-related difficulties without judgment. PAGCOR also operates a national responsible gaming program that Filipino players can access independently for additional support and resources.

unagame uses 256-bit SSL encryption for all data transmitted between your device and our servers. Personal and financial information is stored on secure, access-controlled servers. unagame complies fully with the Philippine Data Privacy Act of 2012 (RA 10173) and PAGCOR's data security requirements. We never sell your personal data to third-party marketers. Full details are in the unagame Privacy Policy.