At unagame, we believe that safe and responsible gaming is not optional — it's the foundation of everything we do. Gaming should be a source of entertainment and excitement, never financial pressure or emotional distress. This page is your complete guide to the responsible gaming tools, policies, and resources available on the unagame platform.
unagame operates under a PAGCOR license, and with that license comes a genuine legal and moral obligation to protect Filipino players from the harms that can come with problem gambling. We don't just put a responsible gaming page on our site to tick a compliance box — these are real tools, enforced policies, and genuine commitments that shape how the unagame platform works every single day.
The Philippine gambling landscape is evolving quickly. More Filipinos than ever are trying online casino games for the first time — players in Manila, Cebu, Davao, Quezon City, and beyond. Many are discovering that online gaming can be a genuinely fun way to spend free time, the same way some people enjoy a Friday night at a land-based casino. But like any form of entertainment that involves money, it carries risks if approached without awareness.
unagame's responsible gaming framework is built around one core belief: informed players make better decisions. If you understand how the games work, what the realistic odds are, and what healthy gaming behavior looks like, you're far better positioned to enjoy the platform in a sustainable way. Everything on this page exists to support that goal.
All real-money gaming on unagame is strictly restricted to players who are 21 years of age or older, in full compliance with PAGCOR regulations. Age verification is enforced during the KYC process, and accounts found to belong to underage players are immediately closed.
By Philippine law and PAGCOR regulation, all real-money gaming on the unagame platform is strictly limited to individuals who are 21 years of age or older. This is a non-negotiable requirement — not a guideline.
During the KYC (Know Your Customer) process, every unagame player must verify their identity and date of birth using a valid Philippine government-issued ID. Accounts where the player is found to be under 21 will be immediately suspended and any deposited funds returned.
Every unagame account comes with access to a full suite of responsible gaming controls. These are accessible directly from your account settings — no support ticket required, no waiting period to activate most tools.
Set a maximum amount you're willing to deposit over a daily, weekly, or monthly period. Once your limit is reached, the platform will prevent additional deposits until the period resets. Limits can be lowered immediately; increases require a 7-day cooling-off period before taking effect.
Define the maximum amount you're comfortable losing in a set timeframe. When your net losses reach the limit you've set, your gaming session will be paused. This tool is particularly effective for players who find it difficult to stop during a losing streak.
Set reminders or hard limits on how long you play in a single session. unagame will notify you when you've reached your chosen time threshold. Extended gaming sessions are a known risk factor for problem gambling behavior — this tool helps keep sessions within comfortable boundaries.
Take a short break from gaming without permanently closing your account. Cooling-off periods can be set from 24 hours up to 6 weeks. During a cooling-off period, you cannot log in or make deposits. The period cannot be ended early — it runs its full duration.
If you feel that gaming is becoming a problem, you can permanently self-exclude your unagame account. Self-exclusion is processed within 24 hours of request and cannot be reversed during the chosen exclusion period (minimum 6 months, extendable to permanent). During self-exclusion, you will not receive any marketing communications from unagame.
Enable periodic pop-up reminders during active gaming sessions showing how long you've been playing and your net win/loss for the session. These reality checks are proven to help players maintain perspective and make more conscious decisions about whether to continue playing.
All responsible gaming tools on unagame are accessible directly from your account. Here's how to set them up:
Log in to your unagame account using your registered email and password.
Navigate to your profile menu and select "Responsible Gaming" or "Account Settings."
Select the limits or tools you want to activate — deposit limits, session timers, self-exclusion, and more.
Confirm your choices. Most restrictions take effect immediately. Increases to limits have a built-in 7-day delay.
Can't find the settings? Contact our 24/7 support team and they will assist you in activating any responsible gaming tool on your account — no judgment, no questions asked about why.
Problem gambling can affect anyone. It's not about willpower or character — it's a pattern that can develop gradually. Knowing the warning signs early makes a real difference. If you recognize several of the following in yourself or someone you know, it may be time to take action:
Ask yourself these questions honestly. If you answer "yes" to two or more, we encourage you to use unagame's responsible gaming tools or speak to a support professional:
If two or more of these resonate with you, please consider activating self-exclusion or contacting our support team. There's no shame in asking for help — it's the most responsible thing a player can do.
If you believe that gaming is no longer a source of enjoyment and has become a problem — whether for you or someone in your family — self-exclusion is the right step. unagame's self-exclusion system blocks access to your account, prevents new account creation, and removes you from all marketing lists for the duration of the exclusion period.
Self-exclusion requests are processed within 24 hours. The minimum exclusion period is 6 months. Permanent exclusion is also available. During exclusion, the platform will not accept deposits or bets from your account, and your existing balance will be returned to your GCash or Maya wallet.
Sign In to Access Self-Exclusion SettingsOr contact our 24/7 support team directly at [email protected] — we will process your self-exclusion request immediately.
unagame operates under PAGCOR's regulatory framework, which includes specific responsible gaming requirements. PAGCOR maintains its own player welfare programs, and Filipino players may access these resources independently of unagame.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a national responsible gaming program for all PAGCOR-licensed platforms, including online gaming operators. PAGCOR's program includes a national self-exclusion registry, player education resources, and a complaint handling process for players experiencing gaming-related issues. Filipino players may contact PAGCOR directly to register for the national self-exclusion program, which applies across all PAGCOR-licensed operators — not just unagame.
If you or someone you know is experiencing a gambling-related crisis — financial hardship, family conflict, or emotional distress related to gaming — please do not hesitate to reach out for professional support. Mental health and financial counseling resources are available across the Philippines. Our unagame support team can also help direct you to appropriate local resources in your area.
Problem gambling doesn't just affect the person playing — it affects entire families. If you're concerned about a family member's gaming behavior, unagame's support team can discuss the options available to you, including third-party exclusion requests where applicable. You don't have to navigate this alone. Filipino families are strong, and getting help is a sign of that strength, not weakness.
Most unagame players enjoy the platform as a form of entertainment, the same way others enjoy a movie, a dinner out, or an afternoon at a land-based casino. Here's how to keep it that way:
Responsible gaming and great entertainment aren't opposites — at unagame, they go hand in hand. Set your limits, play within your means, and enjoy everything the platform has to offer.
21+ Gambling can be addictive. Please play responsibly.