Your privacy matters to unagame. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights as a Filipino player under the Data Privacy Act of 2012 (Republic Act No. 10173).
Last Updated: June 2026unagame uses 256-bit SSL encryption and strict access controls to protect your personal information. Data is stored on secure servers and is never transmitted without encryption.
We comply fully with the Philippine Data Privacy Act of 2012. You have the right to access, correct, and request deletion of your personal data at any time.
unagame does not sell, rent, or trade your personal data to third-party marketers. Your information is used only for the purposes described in this Privacy Policy.
We collect only the data necessary to operate your account, process payments, comply with PAGCOR requirements, and provide excellent customer support. Nothing more.
In the unlikely event of a data breach affecting your personal information, unagame will notify affected players and the National Privacy Commission within 72 hours as required by Philippine law.
Marketing communications from unagame are opt-in. You can update your communication preferences at any time from your account settings — we will not send you promotional content you haven't agreed to receive.
This Privacy Policy ("Policy") applies to all personal data collected and processed by unagame ("Platform," "we," "us," or "our") through the website unagame.win and all associated services. By creating a unagame account or using the platform, you acknowledge that you have read and understood this Policy.
1.1 unagame is committed to protecting the privacy and personal data of all players on its platform. We understand that Filipino players trust us with sensitive information — including identity documents, financial details, and gaming history — and we take that trust seriously.
1.2 This Policy is designed to comply with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as applicable PAGCOR data protection requirements.
1.3 This Policy applies to all personal data we collect about players, prospective players, and visitors to unagame.win, regardless of how you access the platform (web browser, mobile browser, or any other access method).
2.1 For the purposes of the Data Privacy Act of 2012, unagame is the personal information controller in respect of data collected through unagame.win.
2.2 unagame operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to PAGCOR's data governance requirements in addition to the Data Privacy Act.
2.3 If you have any questions about how unagame handles your personal data, or wish to exercise any of your data subject rights, please contact our Data Protection Officer at: [email protected] (plain text — not a clickable link).
unagame collects the following categories of personal data:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, gender, government ID number | Provided by you during registration and KYC |
| Contact Data | Email address, Philippine mobile number, home address | Provided by you during registration |
| Financial Data | GCash number, Maya account, bank account details (BPI, BDO, Metrobank), transaction history | Provided by you when using Cashier; transaction data generated automatically |
| Gaming Data | Game activity, bet history, win/loss records, session duration, bonus usage | Generated automatically through platform use |
| Technical Data | IP address, browser type, device type, operating system, login timestamps | Collected automatically via cookies and server logs |
| Communications Data | Customer support chat transcripts, emails, feedback submissions | Generated when you contact us |
| Verification Documents | Copy of government-issued ID, selfie with ID (KYC documents) | Provided by you during KYC verification |
3.1 unagame does not knowingly collect sensitive personal information beyond what is required for identity verification and regulatory compliance. We do not collect information about your religious beliefs, political views, or health status.
unagame uses your personal data for the following purposes:
Under the Data Privacy Act of 2012, unagame processes your personal data on the following legal grounds:
6.1 unagame does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:
6.2 All third parties with whom unagame shares personal data are required to maintain appropriate data security standards and to process your data only for the specific purposes for which it was shared.
7.1 unagame uses cookies and similar tracking technologies on unagame.win to enable platform functionality, maintain session state (keeping you logged in), and analyze usage patterns to improve the platform.
7.2 Essential Cookies are required for the platform to function and cannot be disabled. These include session cookies that maintain your login state and security cookies that prevent cross-site request forgery.
7.3 Analytics Cookies help us understand how players navigate and use the platform. This data is aggregated and anonymized where possible.
7.4 You can control cookie settings through your browser settings. Disabling non-essential cookies will not prevent you from using the unagame platform, though some features may function differently.
7.5 unagame does not use third-party advertising cookies or permit third-party advertising networks to place tracking cookies on unagame.win.
8.1 unagame retains your personal data for as long as your account is active and for a period thereafter as required by law and regulatory obligations.
8.2 PAGCOR regulations require unagame to retain certain player records — including identity documents, financial transaction records, and gaming history — for a minimum of five (5) years from the date of the relevant transaction or the date of account closure, whichever is later.
8.3 Communications data (support chat transcripts, emails) is retained for a minimum of two (2) years to enable dispute resolution.
8.4 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data destruction procedures.
9.1 unagame implements technical and organizational security measures appropriate to the sensitivity of the personal data we hold, including:
9.2 While unagame employs strong security measures, no system is completely immune to all threats. You are also responsible for maintaining the security of your own account credentials. Never share your unagame password with anyone.
As a data subject under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by unagame:
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all data rights requests within thirty (30) days of receipt.
11.1 Some of the third-party service providers used by unagame (such as cloud infrastructure providers or game software suppliers) may process data outside the Philippines.
11.2 Where personal data is transferred outside the Philippines, unagame ensures that appropriate safeguards are in place — including contractual clauses or binding corporate rules — to ensure that your data receives a level of protection consistent with the Data Privacy Act of 2012.
11.3 unagame will not transfer your personal data to any country or territory that does not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, notifying the National Privacy Commission.
12.1 The unagame platform is strictly for persons who are 21 years of age or older, in compliance with PAGCOR regulations. unagame does not knowingly collect personal data from persons under 21 years of age.
12.2 If we become aware that a person under 21 has registered an account or provided personal data, we will immediately close the account, return any deposited funds, and delete all associated personal data.
12.3 If you believe that a minor has created a unagame account, please contact us immediately at [email protected].
13.1 unagame may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or regulatory requirements.
13.2 Where changes are material, we will notify registered players via email to their registered address and/or via an in-platform notification at least seven (7) days before the changes take effect.
13.3 The date of the most recent revision is displayed at the top of this page. We recommend reviewing this Policy periodically. Continued use of the unagame platform following the effective date of any revision constitutes your acceptance of the updated Policy.
14.1 If you have any questions, concerns, or complaints about this Privacy Policy or unagame's data practices, please contact our Data Protection Officer:
14.2 If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.
By using the unagame platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the platform.
unagame is a platform you can trust with your data and your winnings. Sign in and explore the full casino lobby, knowing your personal information is in safe hands.
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